Terms and Conditions

Welcome to Neutro. These Terms and Conditions govern your access to and use of the website located at https://neu-tro.com/ , including its webpages, contact forms, chat functions, product information, downloadable materials and other services made available through the website collectively referred to as the “Website.”

The Website is owned and operated by Shenzhen Neutro Technology Co., Ltd., a company established in the People’s Republic of China. In these Terms and Conditions, “Neutro,” the “Company,” “we,” “us” and “our” refer to Shenzhen Neutro Technology Co., Ltd. “You” and “your” refer to any person, company, organization or other legal entity that visits, accesses, communicates through or otherwise uses the Website.

Please read these Terms and Conditions carefully before using the Website. By accessing or using any part of the Website, submitting an inquiry, sending information through a form or chat window, requesting a quotation, requesting samples or otherwise communicating with us through the Website, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you must stop using the Website.

1. Company Information

The Website is operated by:

Company Name: Shenzhen Neutro Technology Co., Ltd.
Website Name: Neutro
Country: People’s Republic of China
Registered or Business Address: Room 269I, 2nd Floor, Building 523, Bagualing Industrial Zone, Bagua Third Road, Hualin Community, Yuanling Street, Futian District, Shenzhen, Guangdong Province, China
Email: [email protected]
Contact Page: https://neu-tro.com/contacts-us/

2. Scope of These Terms

These Terms and Conditions apply to your use of the Website and to communications initiated through the Website. They do not automatically replace or override any separately signed manufacturing agreement, supply agreement, nondisclosure agreement, sales contract, purchase order, quotation, pro forma invoice, product specification, quality agreement or other written agreement between you and the Company.

If a separate written agreement has been entered into between you and the Company, that agreement will govern the relevant transaction. If there is a conflict between these Terms and Conditions and a transaction-specific written agreement, the transaction-specific written agreement will prevail with respect to that transaction.

The Website is intended primarily to provide information about our company, manufacturing capabilities, products, private-label services, customization options and related business services. Unless expressly stated otherwise, content displayed on the Website does not constitute a binding offer, guaranteed quotation or unconditional commitment to manufacture or supply any product.

3. Eligibility and Authority

By using the Website, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you. If you use the Website on behalf of a company, brand, distributor, importer, retailer, agency or other organization, you represent that you are authorized to act on behalf of that organization and to bind it to these Terms and Conditions.

The Website is not directed to children. You must not submit personal information through the Website if you are below the minimum legal age required to provide such information in your jurisdiction without valid parental or guardian consent.

4. No Account Registration

Neutro does not currently provide user account registration, customer login accounts or membership accounts through the Website. You may browse publicly available pages without creating an account.

Certain Website functions, including contact forms, quotation requests and chat functions, may require you to provide information such as your name, company name, business email address, telephone number, WhatsApp number, country, product requirements or project details. You agree that information submitted through these functions will be accurate, current and not misleading.

5. Website Use License

Subject to your compliance with these Terms and Conditions, Neutro grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Website for lawful personal or internal business purposes, including evaluating our products and services and communicating with us regarding potential business cooperation.

This limited right does not transfer any ownership or intellectual property rights to you. Neutro may suspend, restrict or revoke this right if you violate these Terms and Conditions or use the Website in a manner that may harm the Company, other users or any third party.

6. Acceptable Use

You agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions. You must not:

Use the Website in violation of any applicable law, regulation, court order, trade restriction or governmental requirement;
Submit false, fraudulent, deceptive, defamatory, threatening, discriminatory, obscene, unlawful or misleading information;
Impersonate another person or falsely represent your identity, company, authority, qualifications or commercial intentions;
Upload or transmit malicious code, viruses, ransomware, spyware, corrupted files or other harmful technologies;
Attempt to gain unauthorized access to the Website, its server, databases, administrative systems or connected infrastructure;
Interfere with the proper operation, security, availability or performance of the Website;
Use automated tools, bots, scrapers, spiders or data-mining technologies to extract Website content without our prior written permission;
Copy, reproduce, republish, translate, modify, distribute, sell, license or commercially exploit Website content without authorization;
Collect personal information about other Website users;
Use Website content to create a competing database, catalogue, supplier directory or commercial service;
Submit unsolicited advertising, mass messages, spam or irrelevant commercial communications; or
Assist or encourage another person to engage in any prohibited activity.

7. Information and Materials Submitted by Users

The Website may allow you to submit or upload text, images, artwork, packaging references, logos, product concepts, formulas, specifications, labels, documents, messages and other materials through contact forms, inquiry forms, email links or chat windows. These materials are referred to as “User Materials.”

You retain ownership of User Materials that you lawfully own. By submitting User Materials to Neutro, you grant the Company a limited, worldwide, royalty-free and non-exclusive license to receive, store, reproduce, review, internally share, analyze and use those materials only as reasonably necessary to:

Respond to your inquiry;
Assess project feasibility;
Prepare quotations, samples, designs or product proposals;
Provide requested products or services;
Communicate with you and your authorized representatives;
Maintain transaction and compliance records; and
Protect the Company’s legal rights and information systems.

This license does not give Neutro the right to publicly advertise your confidential brand materials or sell them to unrelated third parties. Any broader use of your brand assets, testimonials, project images or finished products for marketing purposes should be subject to your permission or a separate agreement.

You represent and warrant that you own or have obtained all permissions necessary to submit the User Materials and authorize their use for the purposes described above. You must not submit materials that infringe another party’s copyright, trademark, patent, design right, trade secret, privacy right, publicity right or other legal right.

8. Confidential and Sensitive Information

General Website forms and chat windows may not provide the same contractual protection as a signed nondisclosure agreement. You should not submit highly confidential formulas, unpublished inventions, financial account details, government identification numbers, passwords or other highly sensitive information unless appropriate safeguards and confidentiality arrangements have been agreed upon.

If your project involves proprietary formulas, unreleased packaging designs, confidential product strategies or other commercially sensitive information, you may request a separate nondisclosure agreement before providing detailed materials.

9. Product and Service Information

Neutro takes reasonable steps to present product and service information accurately. However, Website content is provided for general informational and promotional purposes. Product photographs, packaging mockups, colors, textures, dimensions, weights, ingredients, functions, technical descriptions, certificates, production capacities, lead times, minimum order quantities and customization options may be illustrative, approximate or subject to change.

Differences may occur because of raw-material variations, formula development, production batches, monitor settings, photographic lighting, packaging availability, regulatory requirements or customer-specific specifications. Website images must not be treated as an exact contractual representation of the final product unless they are expressly incorporated into a signed specification or sales agreement.

We may update, correct, remove or replace Website content at any time without prior notice. The presence of a product or service on the Website does not guarantee that it is currently available, suitable for every market or available in every requested configuration.

10. Inquiries, Quotations and Order Formation

Submitting an inquiry, quotation request, sample request, contact form or chat message does not create a binding sales contract and does not require Neutro to accept your project or supply any product.

Unless otherwise stated in a separate written agreement, a commercial transaction becomes binding only after the relevant product, price, quantity, specifications, payment terms, delivery terms and other material conditions have been confirmed in writing by authorized representatives of both parties. Confirmation may occur through a signed contract, accepted quotation, confirmed purchase order, pro forma invoice or another written commercial document.

Neutro may reject or decline an inquiry or order request where, for example, a requested product is unavailable, commercially impracticable, legally restricted, technically unsuitable, inconsistent with our compliance requirements or based on incomplete or inaccurate information.

11. Custom Manufacturing and Private-Label Projects

Customized, OEM, ODM and private-label projects may require separate confirmation of formulas, samples, ingredients, fragrances, colors, packaging, artwork, labeling, testing, quality standards, minimum quantities, production schedules and regulatory documentation.

Unless otherwise agreed in writing:

Samples and prototypes are provided for evaluation and may not be identical to full-scale production batches;
Production will be based on the final approved specifications, samples, artwork and commercial documents;
Changes requested after approval may affect price, minimum quantity, testing requirements and delivery time;
The customer is responsible for reviewing and approving names, trademarks, claims, translations, artwork, barcodes and market-specific label content before production;
The customer must ensure that any materials it supplies may lawfully be used; and
Regulatory responsibilities will be allocated according to the applicable law and the parties’ written agreement.

Product development, sample approval or successful manufacturing does not guarantee regulatory approval, intellectual property clearance, consumer acceptance, retail placement, sales performance or commercial success in any particular country.

12. Samples

Where Neutro agrees to provide product samples, the sample arrangement may be subject to separate charges, shipping costs, availability, confidentiality obligations and project requirements. Information regarding whether a sample is free, paid, refundable or credited toward a future order will be confirmed separately.

Samples are intended for evaluation and testing. Unless expressly confirmed otherwise, they are not intended for resale, medical use, clinical use or use as a final regulatory reference standard. Customers should conduct appropriate compatibility, stability, performance, packaging and market-specific compliance reviews before placing a bulk order.

13. Pricing, Payment and Taxes

Prices shown or mentioned on the Website, if any, are indicative unless expressly identified as a binding offer. Final pricing may depend on formula, ingredients, packaging, order quantity, artwork, testing, customization, delivery terms, currency, raw-material costs and other project requirements.

Payment terms, accepted currencies, bank details, deposits, balances and payment deadlines will be stated in the applicable quotation, invoice or contract. You are responsible for verifying payment instructions through an authorized communication channel before transferring funds. Neutro will not be responsible for payments sent to unauthorized accounts as a result of phishing, impersonation or failure to verify altered payment instructions, except to the extent the loss was directly caused by Neutro’s legally established fault.

Unless otherwise agreed, quoted prices do not include taxes, customs duties, import charges, destination inspection fees, bank fees or other governmental charges imposed outside China. Responsibility for such costs will be determined by the applicable quotation, delivery term and written agreement.

14. Shipping, Delivery and Risk

Shipping methods, estimated lead times, delivery terms, freight charges, insurance, customs responsibilities and the transfer of risk will be specified in the relevant commercial documents. Any stated production or delivery date is an estimate unless expressly guaranteed in writing.

Delivery may be affected by production requirements, packaging availability, testing, customer approval delays, carrier conditions, customs procedures, governmental measures, port congestion, natural events or other circumstances outside the Company’s reasonable control.

You are responsible for providing complete and accurate shipping, consignee, customs and import information. Additional costs or delays caused by incomplete, inaccurate or late information may be charged to you where permitted by the applicable agreement and law.

15. Cancellations, Returns and Non-Conforming Goods

Custom-manufactured and private-label products are generally produced according to customer-approved specifications and may not be suitable for resale to another customer. Accordingly, cancellation, return, replacement and refund rights for customized orders will be governed by the applicable quotation, purchase order, sales contract or other written transaction document.

If you believe delivered goods do not conform to the agreed specifications, you should notify Neutro promptly and provide reasonable supporting evidence, including order information, batch details, photographs, videos, inspection records or samples where appropriate. The parties will investigate the matter in accordance with the applicable agreement and mandatory law.

Nothing in these Terms and Conditions excludes any non-waivable rights or remedies available under applicable law.

16. Regulatory and Market Compliance

Products, ingredients, packaging, labels and marketing claims may be regulated differently in different countries. Unless a written agreement expressly assigns a responsibility to Neutro, you are responsible for determining whether the products you purchase, import, distribute, advertise or sell comply with the laws and market requirements of the destination country.

You are also responsible for obtaining any importer registration, product notification, local authorization, customs clearance, label translation, responsible-person appointment or other approval required for your activities, except where the Company has expressly agreed in writing to provide a particular service.

Any regulatory, testing, certification or documentation support described on the Website is subject to the product category, destination market, project scope and written confirmation. The display of a certificate, registration or compliance document does not mean that every product, formulation, customer or destination market is covered by that document.

17. Intellectual Property Rights

The Neutro name, Neutro logo, visual identity, Website design and all original text, photographs, product images, graphics, icons, illustrations, videos, layouts, downloadable materials, product descriptions, page structures and other original content created for or published on the Website are the exclusive intellectual property of Shenzhen Neutro Technology Co., Ltd., unless otherwise expressly stated.

Such materials are protected by applicable copyright, trademark, unfair competition and other intellectual property laws. All rights are reserved.

You must not copy, reproduce, download in bulk, modify, translate, republish, distribute, display, transmit, sell, license, create derivative works from or commercially exploit any Website content without our prior written permission, except where such use is expressly permitted by mandatory law.

You may print or save a reasonable number of Website pages solely for your internal evaluation of a potential business relationship with Neutro, provided that you do not remove copyright notices, trademarks or other ownership notices.

Third-party trademarks, logos, technologies or materials appearing on the Website remain the property of their respective owners. Their appearance does not grant you any right to use them and does not necessarily imply sponsorship or endorsement.

18. Customer Trademarks, Artwork and Product Concepts

Where you provide a brand name, logo, artwork, packaging design, formula, product name, slogan, claim or other intellectual property for use in a project, you represent that you own the relevant rights or have obtained sufficient authorization to use and provide those materials.

Neutro may rely on this representation when reviewing, printing, manufacturing or applying customer-provided materials. We may refuse to use materials that appear unlawful, infringing, misleading or inconsistent with our compliance policies.

Unless otherwise agreed in writing, submitting a concept to Neutro does not require the Company to investigate whether similar products, packaging, ingredients, functions or concepts already exist in the market or are independently being developed by Neutro or another customer.

19. Copyright and Trademark Complaints

If you believe that content on the Website infringes your copyright, trademark or other intellectual property rights, please contact us at [email protected] (Link).

Your notice should identify the protected work or right, the allegedly infringing content, its location on the Website, your contact details and a statement explaining the basis of your claim. We may request additional information to verify your identity, authority and ownership before taking action.

20. Privacy and Personal Information

When you submit information through a contact form, email link, quotation form or chat window, Neutro may collect and process information needed to respond to your request, evaluate your project, provide services, maintain business records, protect Website security and comply with legal obligations.

Depending on your interaction, this information may include your name, company, business role, email address, telephone number, WhatsApp number, country, IP address, inquiry content, uploaded materials and other information you choose to provide.

You should provide personal information only where you are authorized to do so. If you provide information relating to another individual, you represent that you have a lawful basis and any necessary permission to provide it to us.

Our processing of personal information may also be governed by a separate Privacy Policy published on the Website. If there is a conflict between these Terms and Conditions and the Privacy Policy concerning personal information, the Privacy Policy will govern that issue, subject to applicable law.

21. Third-Party Websites and Services

The Website may contain links to third-party websites, social media platforms, communication services, logistics providers, map services or other external resources. These links are provided for convenience and information only.

Neutro does not control third-party websites and is not responsible for their content, security, availability, terms, products, services or privacy practices. The inclusion of a link does not necessarily mean that Neutro endorses, sponsors or guarantees the third party.

You access third-party websites at your own discretion and should review their applicable terms and privacy policies.

22. Website Availability and Security

We aim to maintain a useful and secure Website, but we do not guarantee that it will always be available, uninterrupted, error-free or free from harmful components. Maintenance, technical problems, hosting failures, cyber incidents, telecommunications interruptions or events outside our reasonable control may affect Website availability.

We may modify, suspend, restrict or discontinue any Website page, feature or content at any time. We are not required to maintain any particular product page, article, image, file, form or chat function indefinitely.

You are responsible for using appropriate antivirus protection, maintaining secure devices and verifying files before downloading or opening them.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis. Neutro makes no representation or warranty that:

The Website will be continuously available, secure or error-free;
All Website content will always be complete, current or suitable for your particular purpose;
A product shown on the Website will be available in a particular market, formula, color, package or quantity;
Use of the Website will produce a particular commercial, regulatory or financial result; or
Information on the Website may be relied upon as legal, medical, regulatory, financial or other professional advice.

Product-specific warranties, quality commitments and remedies, if any, will be stated in the applicable written transaction documents. Nothing in this section excludes warranties or obligations that cannot lawfully be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Neutro and its directors, officers, employees, affiliates, agents and service providers will not be liable for indirect, incidental, special, punitive or consequential losses arising from or relating to your use of, or inability to use, the Website.

This may include loss of profits, revenue, business opportunities, anticipated savings, goodwill, reputation, contracts or data, where such losses arise from reliance on general Website information, Website interruption, third-party links, unauthorized access or other Website-related events.

Where liability cannot lawfully be excluded, Neutro’s Website-related liability will be limited to the extent permitted by applicable law. This limitation does not apply to liability that cannot legally be limited, including liability arising from fraud, intentional misconduct or other non-excludable grounds under applicable law.

Liability relating to a particular purchase, manufacturing project or supply transaction will be governed by the applicable contract and mandatory law rather than solely by this Website limitation.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Neutro, its affiliates, directors, officers, employees and agents from third-party claims, losses, liabilities and reasonable costs arising directly from:

Your unlawful use of the Website;
Your material breach of these Terms and Conditions;
User Materials that infringe a third party’s rights;
Your unauthorized use of another person’s personal information, trademark, artwork or confidential information; or
Fraudulent, misleading or unlawful information submitted by you.

This obligation will not apply to the extent a claim was caused by Neutro’s own breach, negligence, intentional misconduct or other legally established responsibility.

26. Suspension and Termination of Access

Neutro may restrict, suspend or terminate your access to the Website if we reasonably believe that you have violated these Terms and Conditions, created a security risk, submitted unlawful materials, interfered with Website operation or used the Website in a fraudulent or abusive manner.

Termination of Website access does not affect rights, obligations or liabilities that arose before termination. Provisions concerning intellectual property, confidentiality, disclaimers, liability, indemnification, governing law and dispute resolution will continue to apply where their nature requires survival.

27. Force Majeure

Neutro will not be responsible for a delay or failure caused by an event beyond its reasonable control, including natural disasters, severe weather, fire, flood, earthquake, epidemic, pandemic, war, terrorism, civil disturbance, labor disruption, power failure, cyberattack, telecommunications failure, transportation interruption, port congestion, raw-material shortage, governmental restriction, export or import restriction or similar event.

For product orders and manufacturing projects, the consequences of a force majeure event will be determined by the applicable written agreement and governing law.

28. International Use, Export Controls and Trade Compliance

The Website may be accessed from countries around the world. Neutro does not represent that all Website content, products or services are lawful, available or suitable in every jurisdiction.

You are responsible for complying with the laws applicable to your access, importation, distribution, marketing and resale activities. You must not use the Website or request products or services in violation of applicable export controls, import restrictions, sanctions, anti-money-laundering requirements, anti-bribery rules or other trade compliance laws.

Neutro may request customer identification, company information, destination details, end-use information or other compliance documentation before accepting or continuing a transaction.

29. No Promotions, Contests or Paid Subscriptions

The Website does not currently offer paid content subscriptions, membership subscriptions, promotional contests, prize draws or sweepstakes. If Neutro introduces any such program in the future, separate terms may apply and will be made available in connection with that program.

30. Changes to These Terms

Neutro may revise these Terms and Conditions when necessary to reflect changes to the Website, our services, business practices, security requirements or applicable laws.

The revised version will be published on the Website with an updated “Last Updated” date. Unless otherwise required by applicable law, revised Terms will become effective when published. Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms.

Changes to these Website Terms will not retrospectively alter a separately signed transaction agreement unless the parties agree otherwise in writing.

31. Governing Law

These Terms and Conditions and your use of the Website will be governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles, except where mandatory laws in your jurisdiction provide otherwise.

The United Nations Convention on Contracts for the International Sale of Goods will not govern these Website Terms merely because you access the Website from another country. Its application to a particular product sale, if relevant, will be determined by the applicable transaction agreement and law.

32. Dispute Resolution and Jurisdiction

Before commencing formal proceedings regarding these Terms or Website use, you are encouraged to contact Neutro so that the parties can attempt to resolve the matter through good-faith consultation.

Unless mandatory law requires otherwise, any dispute arising from or relating to these Terms and Conditions or the use of the Website will be submitted to the competent courts having jurisdiction over the Company’s domicile in Shenzhen, Guangdong Province, People’s Republic of China.

A separate sales, manufacturing or supply agreement may establish a different dispute-resolution method, including arbitration or another agreed jurisdiction. In that case, the dispute-resolution provision in the applicable agreement will govern disputes relating to that transaction.

33. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where possible. The remaining provisions will continue in full force and effect.

34. No Waiver

A failure or delay by Neutro to exercise any right or remedy under these Terms does not waive that right or remedy. A waiver will be effective only if it is clearly made in writing by an authorized representative of the Company.

35. Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without Neutro’s prior written consent. Neutro may assign these Terms in connection with a corporate restructuring, merger, acquisition, transfer of business or transfer of Website operations, subject to applicable law.

36. Entire Agreement

These Terms and Conditions, together with any applicable Privacy Policy and other policies expressly referenced on the Website, constitute the entire agreement between you and Neutro concerning general Website use.

They do not constitute the entire agreement for a product purchase, manufacturing project or supply transaction where separate commercial documents have been entered into.

37. Language

These Terms and Conditions are written in English. Any translation may be provided for convenience only. To the extent permitted by applicable law, the English version will prevail in the event of an inconsistency between the English version and a translated version.

38. Contact Us

If you have questions, concerns or requests relating to these Terms and Conditions, please contact us using the following details:

Shenzhen Neutro Technology Co., Ltd.
Room 269I, 2nd Floor, Building 523, Bagualing Industrial Zone, Bagua Third Road, Hualin Community, Yuanling Street, Futian District, Shenzhen, Guangdong Province, China

Email: [email protected] (Link)

Contact Page: https://neu-tro.com/contacts-us/ (Link)

We will make reasonable efforts to review and respond to legitimate inquiries.